Email Blast - CSA Staff Notice 31-354 Suggested Practices for Engaging with Older or Vulnerable Clients

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The Canadian Securities Administrators published CSA Staff Notice 31-354 Suggested Practices for Engaging with Older or Vulnerable Clients on June 21, 2019 which sets out suggested practices that registered firms can consider when engaging with older or vulnerable clients. The notice outlines suggestions as to how registrants can identify and respond to situations involving financial exploitation and diminished mental capacity. It also reminds firms of their know-your-client and suitability obligations.

We encourage firms to use this staff notice as a self-assessment tool to strengthen their compliance with Ontario securities law and, as appropriate, to make changes to enhance their systems of compliance, internal controls and supervision.

Any questions regarding the notice can be addressed to:

Carlin Fung
Senior Accountant
Compliance and Registrant Regulation
(416) 593-8226
[email protected]