Working with older and vulnerable clients
The OSC has developed resources to assist registered firms and representatives with addressing the needs of older and vulnerable investors. The free educational resources are intended for firms to adapt, brand and distribute to their representatives. They cover topics such as working respectfully with older and vulnerable clients, as well as identifying and responding to signs of financial exploitation and diminished mental capacity.
The resources for working with older and vulnerable clients (White Label Materials) deliver on a key priority from the OSC Seniors Strategy while mitigating the burden some capital market participants may encounter when developing materials independently. The resources include best practices, ready-made forms and suggestions informed by behavioural insights and recommendations from subject matter experts.
Resources for working with older and vulnerable clients (White Label Materials)
White Label Materials: User Guide
Working respectfully with older and vulnerable clients
Identifying and responding to signs of financial exploitation
Identifying and responding to signs of diminished mental capacity
Placing a temporary hold in instances of financial exploitation or diminished mental capacity
Additional resources
